Tesh Jewell

About Tesh Jewell

L. TESH JEWELL
~ E-mail: [email protected]

SUMMARY OF QUALIFICATIONS
A progressive, devoted healthcare leader with tremendous experience in population health, practice administration,
project management and financial management resulting in greater than expected business outcomes. Organized and
highly analytical with a strong ability to communicate effectively with internal and external business partners. A proven
facilitator of cross-departmental teams able to foster an environment of cohesiveness and collaboration. Proven track
record managing multiple high-profile projects in a fast-paced environment.
Expertise in:
• Project Management • Population Health • Reporting & Analysis
• Process Improvement • Budgeting and Finance • Building Partnerships
• EMR/Information Technology • Policy and Process Development • Human Resource Mgmt
• Physician Practice Operations • Physician Recruiting
EDUCATION
WASHINGTON UNIVERSITY SCHOOL OF MEDICINE, Saint Louis, Missouri
Masters in Health Administration
WASHINGTON UNIVERSITY, Saint Louis, Missouri
Bachelor of Arts in Biology, Business Minor
PROFESSIONAL EXPERIENCE
Mercy Health, St. Louis, Missouri 09/18 – Present
Vice President Operations – Adult Primary Care
Responsibilities
• Responsible for administration of all aspects of practice management to ensure successful operations focusing on strong
financial performance, excellent clinical quality and patient satisfaction.
• Overall accountability for operational performance including achievement of financial goals (meeting or exceeding
budgetary targets), achieving clinical goals, compliance with human resources policies & procedures, compliance with
regulatory standards and practices, and creating a culture of safety. This includes management of approximately $70M+ in
operating revenue for 130+ providers across 30+ sites in the St. Louis area.
• Remain current on market share data for respective departments and analyze opportunities for program development and
growth. Based on market share analysis, create business proposals for system leadership review and approval. In addition,
serve as an executive champion and support implementation efforts of new or revised programs.
• Responsible for development of strategic plans for primary care to drive value and enhance patient care.
• Monitor performance in comparison to benchmarks, whenever possible, identifying areas of opportunity and promoting
best practices.
• Responsible for physician recruitment for departments including contract negotiations.
• Responsible for maintaining physician and employee relationships that are conducive to a positive and collaborative work
environment. This includes leadership development of Directors and Practice Managers to support their continuous
growth and learning. This also includes creating a culture conducive to problem solving and conflict resolution by keeping
lines of communication open with staff and providers.
SSM Health Medical Group, St. Louis, Missouri 06/16 – 08/18
Administrator, Neurosciences & Orthopedics Service Lines

Responsibilities
• Overall accountability for operational performance for service lines including achievement of financial goals (meeting or
exceeding budgetary targets), achieving clinical goals, compliance with human resources policies & procedures,
compliance with regulatory standards and practices, and creating a culture of safety.
• Overall accountability for operating and capital budgets (development, monitoring and adhering to budget) along with
leading and supporting efforts to achieve maximum financial performance. This includes management of approximately
$100M+ in charges for 60+ providers that represent assigned departments.
• Remain current on market share data for respective departments and analyze opportunities for program development and
growth. Based on market share analysis, create business proposals for system leadership review and approval. In addition,
serve as an executive champion and support implementation efforts of new or revised programs.
• Responsible for development of strategic plans for accountable service lines to drive value and enhance patient care.
• Responsible for establishing systems to advance clinical care and patient experience within each department so that SSM
Health Medical Group is known as a high quality of care provider in the region.
• Participate in the development of care pathways and clinical best practices for accountable departments.
• Monitor performance in comparison to benchmarks, whenever possible, identifying areas of opportunity and promoting
best practices.
• Facilitate monthly review of department level operations budget and key performance metrics to Clinical Leadership
Council of accountable departments.
• Responsible for physician recruitment for departments including contract negotiations and oversight of successful
physician onboarding.
• Responsible for maintaining physician and employee relationships that are conducive to a positive and collaborative work
environment. This includes leadership development of Directors and Team Leaders to support their continuous growth
and learning. This also includes creating a culture conducive to problem solving and conflict resolution by keeping lines
of communication open with staff and providers.
Mercy Health, St. Louis, Missouri 11/12 – 6/16
Executive Director, Care Management Informatics
Accomplishments
• Assisted in obtaining and onboarding six new external direct-to-employer contracts using data analysis to inform clients of
their cost and quality of care opportunities by utilizing Mercy Care Management and Mercy Network physicians.
• Provided monthly, quarterly and ad hoc reporting for all Mercy Care Management internal and external clients
representing over 300,000 lives to ensure clinical operations team understood cost and quality opportunities and could
develop action plans to meet customer needs.
• Implemented a new Project Management team and developed onboarding process to ensure all new Mercy Care
Management clients had a successful start.
• Participated in a Key Initiative leadership team that resulted in the development and operationalization of new reporting
for primary care offices that combined Epic and claims based data to provide a full understanding of the health care
services and needs of our patient populations that were part of an employer or ACO based agreement with Mercy.
Responsibilities
• Provided accountable leadership to advance Mercy Care Management’s efforts to lower cost, improve quality, and
improve satisfaction by combining proven and innovative approaches related to data systems, analytics, and project
management. Ensured effective integration of these practices with all operational components and other strategic
initiatives throughout Mercy.
• Oversight of data and analytic support processes that enabled Mercy Care Management to meet the full range of business
requirements using claims, electronic health record and other data sources.
• Responsible for the assessment, implementation and management of data and software vendor products.
• Assisted with the sales and contracting support for potential clients, new clients and renewals.
• Supported performance-based and shared-savings health management partnerships with private and government payers
through processes related to data, analytics, project management, quality and risk.
• Collaborated with Mercy Research by providing analysis of data from available sources, contribute methodologies and
processes appropriate to research studies, contribute to scientific writing for grant submissions, publications and
presentations to garner internal and external recognition of Mercy’s advancement of health care delivery.
• Supported special projects related to data reporting and analysis using effective management tools and assessment
methods. Incorporated processes to ensure stakeholder involvement, timeline management, documentation,
communication, and successful outcomes for enterprise-wide projects. Managed the interfaces of projects and operations
to ensure desired progress and performance are maintained without harmful effects.
Texas Children’s Pediatric Associates of Texas Children’s Hospital, Houton, Texas 1/12-11/12
Assistant Director
Accomplishments
• Designed and managed the construction of a new 21,000+ square foot facility with a $3+ million capital budget for our
largest pediatric group (14 physicians) with expansion potential.
• Managed the practice renovations of two additional practice sites resulting in growth opportunities for both pediatric
groups.
• Started three new providers and managed the marketing and onboarding process for each physician. Two of the three were
exceeding budgeted volume targets.
Responsibilities
• Responsible for administration of all aspects of practice management to ensure successful operations focusing on strong
financial performance, excellent clinical quality and patient satisfaction.
• Oversight of employees including physicians, mid-level providers, office managers and clinical support staff. This
includes mentoring/staff development, hiring/firing and staff coaching, workforce planning and implementation of creative
strategies to recruit and retain qualified candidates for medical and professional positions.
• Established benchmarks and assess operational results to identify areas for improvement and drive positive changes that
streamline workflow, reduce costs, and enhance service quality.
• Managed annual operating budgets and plan capital budget priorities, accurately forecasting needs to allocate funds and
monitor results to identify and resolve variances.
• Monitored and recommended staffing levels and skill mix by reviewing benchmark data and productivity levels.
• Monitored customer satisfaction of practices with physicians and managers through communication and feedback.
Identified and facilitated process improvement efforts to improve customer satisfaction, patient flow and/or employee
satisfaction. Worked to identify and resolve process issues and enhance practice policies and procedures by participating in
committees.
• Participated and contributed to ongoing project teams ensuring project integration throughout the practices.
• Monitored facility needs, making recommendations for improvements (expansion, updating and relocation) based on
practice strategic goals, budget and community need. Maintained leases for practices, monitoring for renewal dates, tenant
improvement allowances and evaluation for market competitiveness.
• Accountable for equipment and supply inventories, including coordination of purchases and development of inventory
controls to support operational needs and minimize waste.
• Ensured full compliance with all applicable federal and state regulations and accreditation rules, such as OSHA, HIPAA,
and CLIA.
• Conducted monthly provider and staff meetings to review financial performance and discuss operational objectives and
issues.
BJC Medical Group of BJC Health Care, Saint Louis, Missouri 5/06-1/12
Regional Manager III
Accomplishments
• Managed $5M+ capital budget for space planning and new physician practices.
• Launched 30+ new satellite clinics across the St. Louis Metropolitan and surrounding areas with responsibility for site
selection, planning/design, construction, equipment, promotion/marketing plans, staffing, vendor account set-up and other
operational processes.
• Development of design standards for new physician practices based on customer needs and best practices in order to
optimize workflow and reduce cost.
• Successful recruitment of acquired and start-up of new primary care and specialty practices including cardiology, ENT,
electrophysiology, endocrinology, family medicine, general surgery, internal medicine, maternal fetal medicine,
obstetrics/gynecology, oncology, orthopedics, neurology, neurosurgery and rheumatology.
• Managed $10 Million in operating revenue for physician practices focusing on revenue enhancement, efficient practice
operations and loss containment. Physician practice specialties include ENT, family medicine, gastroenterology, internal
medicine, obstetrics/gynecology, orthopedics and neurology.
• Contributed to performance improvement efforts to enhance physician practice operations, physician electronic medical
record (EMR) adoption and utilization, eliminate waste/reduce operational expenses and improve patient satisfaction.
• Participated in implementation of new physician Work Relative Value (wRVU) production compensation model.
• Successful completion of performance improvement training to become a Lean/Six Sigma Yellow Belt.
Responsibilities – Regional Manager III (Start Up & Acquisitions)
• Managed highly functioning start up management team to ensure processes and policies in place for successful start up and
acquisition of physician practices.
• Managed construction planning and real estate process for BJCMG Medical Group in conjunction with BJC Health Care
corporate real estate team for new physician practices and relocations. Including identifying space, design of new offices
to meet customer needs (maximize efficiencies & workflow while minimizing cost), and negotiating lease terms.
• Assisted in planning process for evaluating the need for specialists with BJC Medical Group and BJC hospital leadership
teams.
• Negotiated physician contracts and compensation packages. Responsible for successful recruitment of acquired
physicians/practices.
• Reviewed and approved accounts payable and major purchases for physician practices.
Responsibilities – Regional Manager II (Operations)
• Responsible for administration of all aspects of practice management to ensure successful operations focusing on strong
financial performance, excellent clinical quality and patient satisfaction.
• Oversight of employees including physicians, mid-level providers, office managers and clinical support staff. This
includes mentoring/staff development, hiring/firing and staff coaching, workforce planning and implementation of creative
strategies to recruit and retain qualified candidates for medical and professional positions.
• Established benchmarks and assess operational results to identify areas for improvement and drive positive changes that
streamline workflow, reduce costs, and enhance service quality.
• Managed annual operating budgets and plan capital budget priorities, accurately forecasting needs to allocate funds and
monitor results to identify and resolve variances.
• Accountable for equipment and supply inventories, including coordination of purchases and development of inventory
controls to support operational needs and minimize waste.
• Standardized processes to foster smooth operations and the flow of information across all groups.
• Ensured full compliance with all applicable federal and state regulations and accreditation rules, such as OSHA, HIPAA,
and CLIA.
• Conducted monthly provider and staff meetings to review financial performance and discuss operational objectives and
issues.
Missouri Foundation for Health, Saint Louis, Missouri 6/04 to 5/06
Program Associate
Children’s Mercy Hospital, Kansas City, Missouri 6/03 to 5/04
Administrative Fellow
BJC Medical Group, Saint Louis, Missouri 5/02 to 5/03
Physician Practice Intern
SOFTWARE SKILLS
• Microsoft Word, Excel, Outlook, PowerPoint and Visio
• NextGen Enterprise Practice Management and Electronic Medical Records
• EpicCare Electronic Health Record
• SAP Financial and Human Resources System