At the St. Louis Integrated Health Network (IHN), our guiding principles reflect our most important organizational commitments. They underscore our priorities and inform the decisions, actions and agendas of our leadership and staff. Practiced with fidelity, these principles help to ensure the alignment of our mission and operations. We hold ourselves accountable to these principles and we seek partners who share our commitments to our principles as well as to mutual accountability.
WHAT DRIVES US
Everyone deserves the opportunity to be as healthy as possible, which is why IHN works to increase access to high-quality, affordable healthcare for all St. Louis area residents. Achieving this aim means paying particular attention to medically under-served groups who rely on the safety net to meet their health needs. IHN partners with community health centers, hospital systems, public health departments, academic partners, and other safety net institutions that share our mission to accelerate closing gaps in care for these groups and to align the many health services and resources that are crucial to their well-being. IHN values racial equity as an essential part of Health Equity and seeks partnership to share accountability for achievement of Health Equity.
As a neutral convener of health care providers and safety net institutions, IHN maintains an unwavering focus on improving patient health outcomes. Patients receive better care when safety net services are coordinated and integrated, so IHN helps network partners share data, connect health systems, be accountable to the patients themselves and to their network partners and pursue joint initiatives that save lives, contain costs, and add value with new approaches to enhance patients’ health care experience.
Effective collaboration and systems change require accountability and transparency. IHN works in concert with network partners to review group decisions, take responsibility for collective actions, and report the outcomes of joint efforts. IHN also supports its partners in making available any information that helps the community to accurately assess and effectively address safety net deficiencies and promote the use of proven solutions across all patients served by the network. Such sharing strengthens network decision-making and enables partners to develop collaborative solutions that protect the most vulnerable community members. IHN welcomes direct, constructive feedback among staff, members, partners and customers, and commits to providing actionable, constructive feedback to others in pursuit of accountability.
In addition to qualitative data, IHN uses patient stories, community input and quantitative data to shape our understanding of the safety net and to help determine the best ways to improve the system of care. This combination of data sources provides multiple perspectives, bringing both community voice and established research to the center of the network’s deliberations and collective problemsolving. IHN partners with academic institutions to leverage network data and to ensure that community priorities are integrated into research agendas. When available, we seek data from public sources, disaggregated by race, gender and ethnicity to identify trends in disparities.
To advance patient health outcomes, IHN seeks to move beyond past constraints and to consciously take risks that make safety net improvements not only possible, but probable. IHN intentionally champions a culture of curiosity and ingenuity that enable partners and staff to test new ways to help patients realize their full wellbeing. Our network pursues both targeted and comprehensive change by establishing creative partnerships, implementing non-traditional programming, and sharing best practices. Collectively, our partners commit to protect and enhance healthcare access and quality in and around St. Louis, and to communicate their efforts within IHN structures and the community at large. IHN commits to leveraging innovative strategies from national and local sources that maximize high impact change for our patients.