Trust is our #1 value. This Privacy Statement explains how St Louis Integrated Health Network processes Personal Data in connection with our Support SMS, which allows customers to receive limited SMS messages during their time working with our employees (for example, a secure authentication link or a follow-up prompt for appointment details).
A reference to “St Louis Integrated Health Network,” “IHN,” “we,” “us” or the “Company” is a reference to St Louis Integrated Health Network. “Personal Data” means data that identifies or relates to an identifiable individual.
For the avoidance of doubt, St Louis Integrated Health Network is the controller of this Personal Data, meaning that we determine how and why it is processed. Furthermore, this Privacy Statement applies solely to our processing of this Personal Data. Scope
This Statement applies to Personal Data we collect and process when you opt in to receive SMS during an interaction with St Louis Integrated Health Network staff.
What data we collect
Data you provide: mobile phone number, name, email, case numbers, and message content you send by SMS (e.g., short descriptions or clarifications). We also store your opt-in/opt-out choice and, where applicable, the IVR/voice consent record captured during calls.
Data from your interaction: message timestamps, delivery status, carrier and route metadata, and limited technical logs necessary to operate the Program and prevent abuse. If we send you a secure link (for example, a satisfaction survey), any data collected after you follow that link is covered by the destination site’s notices.
Our purposes for processing personal data
We process Personal Data to:
· Triage and resolve support issues, including collecting minimal, relevant details to create or update a case.
· Maintain Program operations and security, including fraud prevention, audit logs, and compliance recordkeeping.
We do not use Program messages for marketing . Mobile information will not be shared or sold with or to third parties/affiliates for marketing/promotional purposes.
Other uses and disclosures
On the basis of our legitimate interests or compliance with legal obligations, we may use or share your Personal Data as necessary or appropriate (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the company, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may also share your Personal Data with relevant third parties if we are involved in a corporate transaction, such as a merger, reorganization, dissolution or other fundamental corporate change, or if all or a portion of our business, assets or stock are acquired by a third party.
Our legal bases
We rely on your consent (captured via IVR keypress or verbal consent) to initiate SMS for a given call, and on legitimate interests to operate a secure, effective support channel (e.g., logging delivery events, detecting misuse).
How we share data
We may share necessary data with:
· Telecom providers and messaging vendors to deliver SMS;
· Salesforce affiliates and service providers (IT hosting, analytics, security) that support the Program; and
· Authorities where required by law.
We take reasonable steps to ensure recipients provide appropriate protection for Personal Data.
Mobile information and data collected for the purpose of opting into this SMS program will not be shared or sold with or to third parties/affiliates for marketing/promotional purposes.
Program details (opt-in, frequency, and opt-out)
· Informational messages: You agree to receive informational messages from St Louis Integrated Health Network.
· Opt-in method: You opt in during a phone call, via text message, or verbal consent.
· Message frequency: Typically 1–4 messages per interaction (for example, one opt in and up to three follow-ups).
· Opt-out: Text STOP to end SMS for the current and future sessions; text HELP for help. Standard Msg&Data rates may apply.
· U.S. messaging: The Program uses registered 10DLC or Toll-Free numbers and complies with carrier requirements.
Data retention
St Louis Integrated Health Network may retain your Personal Data for a period of time consistent with the original purpose of collection (see the “Our Purposes for Processing Personal Data” section above).
Your privacy choices and rights
Subject to applicable law, you may request to access, correct, delete, restrict, or object to processing of your Personal Data, or request data portability. Where processing is based on consent, you can withdraw it at any time (this won’t affect prior processing). To exercise rights regarding Personal Data we process for our own purposes, contact us as described below.
Security
We implement reasonable and appropriate technical and organizational measures to protect Personal Data.
Changes to this statement
We may update this Statement to reflect changes in practices, technologies, or legal requirements. We will revise the “Last updated” date accordingly.
Contacting us
To exercise your rights regarding your Personal Data, or if you have questions regarding this Privacy Statement or our privacy practices:
Contacting us via phone at 314-202-7314
Or mail to 30 Maryland Plaza, St. Louis MO 63108
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, you have the right to lodge a complaint with the competent supervisory authority.